Refund & returns

Starting structure only. This must match the policy your customer service team actually follows and the terms shown at checkout on comfobeautys.lk.

Where you bought matters

Products are sold through our brand store at comfobeautys.lk. Returns and refunds are handled there, under the policy shown at checkout.

Damaged or incorrect items

If a product arrives damaged, or is not what you ordered, contact us within [X days] of delivery with your order number and a photograph. We will replace it at no cost.

Change of mind

[State your position clearly — for cosmetics, unopened items only, within X days, at the customer’s shipping cost.]

Cash on delivery

Orders are paid on delivery. If you refuse a parcel at the door, no charge is made. [Confirm this matches your courier arrangement.]

How to start a return

Contact us on WhatsApp or email with your order number. Our Order Success team will confirm the next step within one working day.